Buying Bar Stools Policies
General Buying Bar Stools Information
Buying Bar Stools Pricing Policy
Buying Bar Stools Affiliate Program
Contact Buying Bar Stools
Ordering Information
How to order online
How to order by phone
Payment Methods
Sales Tax (NJ Only)
What if I live outside the continental US?
Shipping Policies and Procedures
Confirmation of order
Accepting delivery
Damage Policy
Obtaining an order status
Change of Address
Carrier Contact Information
Policies
Warranty Information
Returns & Refunds Policy
Cancellation Policy
Delivery Policy
Changes to Orders
Privacy Policy
General Buying Bar Stools Information
Buying Bar Stools is an Internet leader for top quality bar stools and entertainment furniture. We are a group of interior designers that decided to offer our services online by hand-picking great quality bar furniture and offering it to you at fantastic prices. At Buying Bar Stools.com, you will find an exclusive selection of well-known furniture brands, all backed by top quality customer service.
Buying Bar Stools Price Match Guarantee
The Buying Bar Stools Price Match Guarantee, allows you to buy with total confidence that you're finding the lowest price anywhere. The rules are simple, find anything you purchased for less and you get the cash difference back!
To satisfy the Price Match Guarantee simply email us with the URL of where you found the item cheaper and we will email you back confirming your credit. You may email us by clicking here.
Terms and Conditions:
The price match must be on a new, in stock item from an established merchant selling the exact same make and model purchased at Buying-Bar-Stools.com. Applies to the total price of the purchase. Not valid on quantity discount or membership program pricing. All claims must be made within one month of purchase. This program is subject to change without prior notice.
Contact Buying Bar Stools
If you have questions about your order or any of our products, feel free to e-mail us by using this Contact Us link. You will receive the quickest response via this e-mail based method. Our Customer Care Team is committed to customer satisfaction, and will respond back to you as soon as possible. Our business hours are Monday through Friday 9:00 AM to 4:00 PM EST.
How to order online
To order online, simply find the item you would like, add it to your cart and proceed to checkout. Please note that our checkout process offers SSL encryption for your security. All account information submitted to us is safely isolated from unauthorized access
How to order via telephone
To order via telephone, simply call us at 1-877-379-6966. Our ordering lines are open Monday through Friday 9:00 am - 4:00 pm Eastern Standard Time. Our Customer Care Specialists will be happy to assist you in placing your order.
Payment Methods
We currently accept Visa, Mastercard, American Express, and Discover. All cards are charged at the time you submit your order. We also accept PayPal payments. Please note that for payments using PayPal, we can only ship to your PayPal billing address.
Sales Tax (NJ Only)
Only customers shipping their orders to New Jersey will be subject to sales tax. The checkout process will automatically add 7% sales tax (on the product only) to these orders.
Shipping outside the continental USA
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At this time we only ship to the 48 states in the Continental USA. Currently, we do not ship to APO or International Addresses
*We use ground carriers to deliver most of our orders. If you are listed as a rural area and your order requires special handling for delivery by our carriers then you may incur additional shipping costs.
Confirmation of order
Regardless of the method you choose to place your order, you will receive a confirmation e-mail within 24 hours. In the unlikely event that you do not receive a confirmation e-mail within 24 hours, please contact us to verify your order information.
Obtaining an order status
You will receive email confirmation when your product ships. This will include shipper tracking number and contact information. Please note you may receive more than one shipment if you make a purchase of items that are produced by more than one manufacturer.
Delivery Policy
Buying Bar Stools uses only the best carriers to ship our products. Deliveries can take from 1 - 3 weeks after the shipping date. As a company we strive to reduce shipping times whenever possible. Unfortunately, we cannot control exact delivery times, and we do not guarantee delivery dates. Generally we find deliveries occur within our estimated timelines, however holidays and inclement weather often cause short delays.
Our carriers generally only make one attempt to deliver your order. If you miss your scheduled delivery timeframe, you may be charged a redelivery fee by the carrier (or by us in the event the costs are passed through to us by the carrier).
Curb Side Delivery
At Buying Bar Stools we offer "Curb Side Delivery." This delivery service is generally to the entrance of your ground level home or apartment building.
Please note: set up of new furniture and removal of debris or old furniture is not included.
Scheduling Delivery
Most of our orders are delivered by Ground Freight Carriers.* Deliveries are generally scheduled between Monday thru Friday 9:00 am thru 5:00 pm. Our Ground Freight carriers will contact you to schedule a delivery window with you. Carriers try their utmost to deliver between the scheduled appointment times. However, please understand that these are just estimated timeframes and we can not guarantee this window. If the delivery window changes, we make every attempt to notify you. Please note that any missed deliveries may incurr additional redelivery costs.
*At times we do use carriers such as Fedex, DHL or UPS which do not call prior to delivery.
Accepting Delivery
Count the number of cartons received and compare it against the number of cartons indicated on the Proof of Delivery Form.
a.) Please note on the POD form if you are missing any cartons, and notify us immediately.
b.) Also, please note on the POD form any cartons that are damaged and were either refused due to significant damage or accepted for further inspection.
c.) In addition, please indicate on the same POD form what cartons were accepted in good condition.
d.) If you do not note the damage on the Proof of Delivery Form and later note a damage to your order. You have (7) days to contact customer service to make a request for a replacement. Additional costs may incur for replacements. Please keep in mind that digital photos will be required.
e.) Missing items must be noted on the Proof of Delivery Form at the time of delivery. Otherwise additional replacement costs may be incurred.
Damage Policy
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a.) If your carton appears only slightly damaged, write "Package Damaged" on the Proof of Delivery (POD) form and accept the carton for further inspection.
b.) If your carton shows a significant amount of damage please refuse the damaged cartons only and notify us immediately.
c.) Please contact us using our damage form for assistance on any damaged items issue.
Cancellation Policy
All items on our site are clearly marked with approximate ship times. Orders placed on our online store are charged and processed quickly. Once we receive your order, we immediately place your items into production and process the order for shipment from our stock. Cancellations will only be accepted within 24 hours of orders being placed if item has not shipped**.
Please note that a 5% processing fee will be charged for all cancellations.
**Items that have shipped can not be cancelled. However, you may take an advantage of our Return Policy.
Change of Address
There is a $50.00 processing fee for all address changes that are submitted after an order is placed. In the event your order has already shipped, you may also be responsible for re-consignment fees charged by the carrier.
Carrier Contact Information
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Our most commonly used carriers are located in the list below. Please be sure to check your shipping confirmation email for your tracking number and shipper for your order. If you have not received your shipping confirmation email, your order has not yet left the warehouse. Most of our carriers provide online tracking capabilities right on their web sites, which are listed below. You may also contact most of our shippers by telephone in order to check the shipping status of your order.
Small Package Carriers:
Shipper Website Phone Number DHL www.dhl.com 1-800-225-5345 Federal Express www.fedex.com 1-800-GOFEDEX UPS www.ups.com 1-800-PICKUPS Truck Freight/White Glove Carriers:
Shipper Website Phone Number American West www.awest.com 1-888-890-3505 Four Truckers www.fourtruckers.com 1-800-519-9100 Ground Freight Expeditors (GFE) www.gfe.com (use online tracking) Main Street Delivery www.mainstreetdelivery.com 1-877-416-1800 Old Dominion Freight Lines www.odfl.com 1-800-245-6533 Road Runner www.rdfs.com 1-800-582-9292 Sun Delivery www.sundeliveryinc.com 1-866-786-5492 TransGroup www.transgroup.com 1-800-932-3383 UPS Freight/Overnight Transportation www.ltl.upsfreight.com 1-800-333-7400 Watkins www.watkins.com 1-800-274-9099 Wilson www.wilsontrucking.com 1-540-949-3200 Warranty Information
At Buying Bar Stools, customer satisfaction is our top priority. We are so confident in the quality of our offerings that we provide our customers with a 1 year warranty - free of charge.
Our free 1 Year warranty covers all of the products we sell for one year from the date of your purchase. While under normal household usage, if you experience any manufacturing-related defects with your furniture or accessories, just contact us, and we will arrange to either: 1) repair your item(s) in your home, 2) return your item(s) to the factory for repair, or 3) replace your purchase with the same item(s) or a comparable item(s) of equal retail value.
In the event of a claim, please note that we will require your help in determining the type of defect, and may request items such as digital pictures in order to help arrange for repair or replacement of your item(s)
Please Note: In addition to our free 1 Year warranty, many of our products come with an additional manufacturer's warranty. Manufacturer warranty details may be found on individual product pages on our web site.
There is a one year warranty on all products unless otherwise noted.
Returns & Refunds Policy
We know that you will be very pleased with our products, and your satisfaction is important to us. In the unlikely event that you are not happy with your purchase, you must contact us via e-mail by clicking here within 7 days of your shipment being delivered in order to be eligible to return items.
In order to provide you with discounted shipping on your order, we pay the outbound cost to ship the item to you. If you chose to return your item, we will deduct both our complete original shipping cost along with the cost to return ship the items back to us, from your refund amount.
Once you contact us, we will arrange for the pickup of your item and will refund the cost of the returned item(s) once we receive and inspect them. Please note that we assess a 15% fee (of the product purchase price) to process the items returned, which covers our cost to process, inspect, and forward the items to an outside liquidator.
In order to return your purchase, you must completely re-pack the items in their original packaging materials. Returned items should be free of damage. As soon as we have received and inspected the return, we will apply the credit amount (less shipping fees and restocking fees, as noted above).
There is a one year warranty on all products unless otherwise noted.
Changes To Orders
All requests of changes to order must be submitted through e-mail by using this Contact Us link. Changes will only be accepted if order has not shipped. If changes are possible, your exact changes will be confirmed via e-mail. Submission of e-mail does not guarantee change can be accommodated.
d.) If you do not note the damage on the Proof of Delivery Form and later note a damage to your order. You have (7) days to contact customer service to make a request for a replacement. Additional costs may incur for replacements. Please keep in mind that digital photos will be required.
e.) Missing items must be noted on the Proof of Delivery Form at the time of delivery. Otherwise additional replacement costs may be incurred.